Privacy Policy

Effective Date: May 18, 2026

Welcome to SafePay Africa (“Company,” “we,” “our,” or “us”). We are committed to protecting your privacy and safeguarding your personal information. This Privacy Policy explains how we collect, use, disclose, and protect information when you use our digital payment gateway services, website, mobile applications, and related products or services (collectively, the “Services”).

By accessing or using our Services, you agree to the terms of this Privacy Policy.

1. Information We Collect

We may collect the following categories of information:

a. Personal Information

• Full name
• Email address
• Phone number
• Billing and payment information
• Government-issued identification where required
• Business or merchant details

b. Transaction Information

• Payment amounts
• Transaction dates and times
• Sender and recipient information
• Payment method details
• Device and browser information

c. Technical Information

• IP address
• Device identifiers
• Browser type
• Operating system
• Cookies and usage data

2. How We Use Your Information

We use collected information to:

• Provide and maintain our Services
• Process payments and transactions
• Verify user identity
• Prevent fraud, unauthorized access, and illegal activities
• Improve our platform and customer experience
• Communicate updates, alerts, and support information
• Comply with legal and regulatory obligations

3. Sharing of Information

We may share information with:

• Financial institutions and payment processors
• Regulatory authorities and law enforcement agencies where legally required
• Third-party service providers assisting in operations, security, analytics, or customer support
• Business partners with your consent

We do not sell your personal information to third parties.

4. Data Security

We implement appropriate technical, administrative, and physical safeguards to protect your information against unauthorized access, disclosure, alteration, or destruction. However, no electronic transmission or storage system is completely secure, and we cannot guarantee absolute security.

5. Cookies and Tracking Technologies

We may use cookies and similar technologies to:

• Enhance user experience
• Analyze platform usage
• Maintain security
• Remember user preferences

You may modify your browser settings to refuse cookies; however, some features of the Services may not function properly.

6. Data Retention

We retain personal information only for as long as necessary to:

• Fulfill the purposes outlined in this Privacy Policy
• Comply with legal, tax, and regulatory requirements
• Resolve disputes and enforce agreements

7. Your Rights

Depending on your jurisdiction, you may have the right to:

• Access your personal information
• Correct inaccurate data
• Request deletion of your information
• Object to or restrict processing
• Withdraw consent where applicable

To exercise your rights, contact us using the details below.

8. Third-Party Services

Our Services may contain links to third-party websites or services. We are not responsible for the privacy practices or content of those third parties.

9. Children’s Privacy

Our Services are not directed to individuals under the age of 18. We do not knowingly collect personal information from minors.

10. International Data Transfers

Your information may be processed and stored in countries outside your country of residence. By using our Services, you consent to such transfers where permitted by law.

11. Changes to This Privacy Policy

We may update this Privacy Policy periodically. Any changes will be posted with an updated effective date. Continued use of the Services after changes become effective constitutes acceptance of the revised policy.

12. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy, please contact us at: